DOWNFALL

RETURN POLICY

Our commitment to craftsmanship and transparency for custom-tailored atelier pieces.

Return Policy

Returns are accepted only if:

  • The product does not match the measurements you provided, or
  • You receive a damaged product.

Please contact us within 48 hours of delivery with an unboxing video to initiate the return process.

HOW TO INITIATE A RETURN

To initiate a return or report an issue with your received garment, please get in touch with our team directly through our Contact Us page.

When messaging our team, please share your order reference number along with your unboxing video so we can promptly inspect the issue and guide you through the next steps.

This policy does not limit applicable statutory consumer rights.